[IMG]http://img837.imageshack.us/img837/530/layouttb.png[/IMG]
There seems to be issues with floors higher then 2nd floor with people connecting to our wireless routers.
the way its setup is:
[COLOR="Red"]Lobby [/COLOR]
Has a Wired Ethernet Switch which feeds to a wireless dual band wireless router. The hotel front desk (2) computers are connected to the ethernet switch for internet access. People in the lobby uses the wireless router to connect.
[COLOR="Red"]2nd Floor:[/COLOR]
There is a Linksys Cisco Wireless N router in the Housekeeping closet. Im not sure if the Linksys is connected to the wired or wireless router from the lobby. From the Linksys, there are these [URL="http://meraki.com/products_services/enterprise"]Meraki Access Points[/URL], one on each wing.
Im not even sure what Meraki things really do.. tried reading on the website, if someone can give me the layman's definition, would be great.
[COLOR="Red"]4th Floor[/COLOR]
There is a [URL="http://www.netgear.com/home/products/wirelessrouters/work-and-play/WNR2000.aspx"]netgear router[/URL] in the Housekeeping closet. Im not sure if the netgear is connected to the wired or wireless router from the lobby. From the netgear, there are these [URL="http://meraki.com/products_services/enterprise"]Meraki Access Points[/URL], one on each wing.
Im not even sure what Meraki things really do.. tried reading on the website, if someone can give me the layman's definition, would be great.
So pretty much everyone above the 2nd floor are having difficulty connecting to the internet, either connected but not internet or limited connectivity. People on the 2nd floor have slow speeds.. Only the Lobby has the best connection.
Anyone have any ideas on how to fix this or even set it up so all the floors have good connection??
NOTE
This hotel is built in 1914, so i dont know if material wise from the walls might cause some interference with the wireless connection..
Reply 1 : Anyone Network Techs.. need help
professional datacom installation company to set this up in a professional and well-working way?
Kees
Kees
Reply 2 : Anyone Network Techs.. need help
the thing is our current network guy seems reluctant to come in and work on it.. so i figure if someone can lead me in a right direction, i could try to resolve this issue myself
Reply 3 : Anyone Network Techs.. need help
The hardware setup sounds fine but configuration would tax most network folk. Not all but most.
For example some folk I run into have ideas they can't let go of such as "hide the SSID" which is showing signs of troubles such as hard to connect to or dropped connections.
This is just ONE setting that creates trouble and there are at least a dozen more.
A tutorial does not fit on this page.
Tell the network to supply the cloud site and password for managing the Meraki's and then find new help.
Bob
For example some folk I run into have ideas they can't let go of such as "hide the SSID" which is showing signs of troubles such as hard to connect to or dropped connections.
This is just ONE setting that creates trouble and there are at least a dozen more.
A tutorial does not fit on this page.
Tell the network to supply the cloud site and password for managing the Meraki's and then find new help.
Bob
Reply 4 : Anyone Network Techs.. need help
First thing when your network guy decides to help you is get a network drawing of each floor and how the floors connect. Generally these are taped to the wall in each closet so they are always available when there are problems.
Just guessing I would say that the only your first floor is working and floor 2 is just getting enough signal to connect. A common design would run cable from each floor closet to the main floor. With this design the only way for all the floors to go down would be if the switch/router they plug into was broken. A cheaper way is to plug floors 1-2-3-4-5. With this design if any unit fails everything above it also fails.
If you are lucky someone unplugged a switch from the power in your first floor. If all the equipment is on and the lights on the cable look correct you are stuck until you can find out what is messed up in the software configuration.
The AP units main function is to convert the wireless signal from the PC to ethernet cable. There are security function but they are best looked at as a wireless ethernet cable to the router/switch in the closets.
Since they are stupid the AP will connect to the PC via wireless but it just blindly sends data down the ethernet cable even if the stuff on the other end cannot see the internet. So the user will get a wireless connection but nothing else.
Just guessing I would say that the only your first floor is working and floor 2 is just getting enough signal to connect. A common design would run cable from each floor closet to the main floor. With this design the only way for all the floors to go down would be if the switch/router they plug into was broken. A cheaper way is to plug floors 1-2-3-4-5. With this design if any unit fails everything above it also fails.
If you are lucky someone unplugged a switch from the power in your first floor. If all the equipment is on and the lights on the cable look correct you are stuck until you can find out what is messed up in the software configuration.
The AP units main function is to convert the wireless signal from the PC to ethernet cable. There are security function but they are best looked at as a wireless ethernet cable to the router/switch in the closets.
Since they are stupid the AP will connect to the PC via wireless but it just blindly sends data down the ethernet cable even if the stuff on the other end cannot see the internet. So the user will get a wireless connection but nothing else.
Reply 5 : Anyone Network Techs.. need help
im pretty sure the wireless routers on the 2nd/4th floors are wired to the switch, which would be the best way for anyone network tech to connect it..
so it must be the software setting..
what does the Meraki thigns do? do they act as antennas to extend the wireless range from the wireless routers int he housekeeping closet?
if so, anyone familiar with setting it up can give some insight as to what settings to change or have on
so it must be the software setting..
what does the Meraki thigns do? do they act as antennas to extend the wireless range from the wireless routers int he housekeeping closet?
if so, anyone familiar with setting it up can give some insight as to what settings to change or have on
Reply 6 : Anyone Network Techs.. need help
The Meraki is going to be problematic. Here's why. It's configured from the web or more precisely "the cloud." It is not configured like your normal wifi WAP or router.
If you researched this you would find that your network person will have to surrender the web link and logins to configure the Merakis.
I wonder if you knew that.
Bob
If you researched this you would find that your network person will have to surrender the web link and logins to configure the Merakis.
I wonder if you knew that.
Bob
Reply 7 : Anyone Network Techs.. need help
he has given the username and password for the Meraki website, but i do not know what options to change or set
Reply 8 : Anyone Network Techs.. need help
Sorry but whoever he is, may want to take time to call Meraki and ask for suggestions to improve their product performance. While I have my preferences I am not this system's designer and could break the system too easily given the details so far.
Meraki is the next call.
Bob
Meraki is the next call.
Bob
Reply 9 : Anyone Network Techs.. need help
http://img508.imageshack.us/img508/7420/correcty.png
would this be the correct way to setup the network..
I will only have the switch and AP on the 2nd/4th floor. if the signal is weak on the other floors, i would have to add another set of switch/AP..
would this be the correct way to setup the network..
I will only have the switch and AP on the 2nd/4th floor. if the signal is weak on the other floors, i would have to add another set of switch/AP..
Reply 10 : Anyone Network Techs.. need help
For years the setup has been "run ethernet floor to floor and put WAPs on each floor."
It's such a simple plan but in your system above you have these Merakis which are pretty nice but there settings are unknown and apparently you can't look at them.
Bob
It's such a simple plan but in your system above you have these Merakis which are pretty nice but there settings are unknown and apparently you can't look at them.
Bob
Reply 11 : Anyone Network Techs.. need help
I have access to the Meraki site and can make changes.
There are currently 4 meraki AP units, 2 on 2nd floor and 2 on 4th floor. I dont know where out current tech get these from, but if i do get more APs, i would like to keep them the same, i think it would be less of a headache.
we dont usually get more then 30-35 clients connecting at once, so i doubt we would need on each floor.
this is a small-medium size hotel, so trying to keep cost down is a main priority, we dont really need the exspensive gear.
There are currently 4 meraki AP units, 2 on 2nd floor and 2 on 4th floor. I dont know where out current tech get these from, but if i do get more APs, i would like to keep them the same, i think it would be less of a headache.
we dont usually get more then 30-35 clients connecting at once, so i doubt we would need on each floor.
this is a small-medium size hotel, so trying to keep cost down is a main priority, we dont really need the exspensive gear.
Reply 12 : Anyone Network Techs.. need help
I would go back and test each location yourself.
From your description I would guess that you are getting the wireless connection to your AP but you are not getting IP connectivity back to the router.
You need to start to eliminate what is causing your problem. I would first attach to switch on each floor even if that means you unplug a AP for a short time. This will at least tell you if you need to be looking at the AP or the router/switches.
Now if your problem is that it all works but is "slow" that is a much more difficult problem.
From your description I would guess that you are getting the wireless connection to your AP but you are not getting IP connectivity back to the router.
You need to start to eliminate what is causing your problem. I would first attach to switch on each floor even if that means you unplug a AP for a short time. This will at least tell you if you need to be looking at the AP or the router/switches.
Now if your problem is that it all works but is "slow" that is a much more difficult problem.
Reply 13 : Anyone Network Techs.. need help
Such doubt is where I find the most trouble. That is, the formula is well known but you continue to encounter folk that doubt it.
Bob
Bob
Reply 14 : Anyone Network Techs.. need help
Hi, I work at Meraki and would like to help out. The Meraki units are wireless access points that users connect to. The Meraki APs are configured through our web-based application. It sounds like you've got a mix of equipment, so from your description it's not clear exactly where the problem lies. (For example, both the Meraki and the Linksys are wireless access points - which one are users connecting to?) Please contact our support team (support@meraki.com) and we can help sort this out. If you had a professional set up your network, you can ask them to contact us as well.
Reply 15 : Anyone Network Techs.. need help
The clues are here -> "switch and AP on the 2nd/4th floor. if the signal is weak on the other floors"
If you think it over, this is the typical setup where they thought they could skip floors.
Bob
If you think it over, this is the typical setup where they thought they could skip floors.
Bob
Reply 16 : Anyone Network Techs.. need help
if i turned off the DHCP on the upper floors, this would eliminate most of the problems, or do i absolutely need switches?
im trying to keep cost down if i dont really need new gear
im trying to keep cost down if i dont really need new gear
Reply 17 : Anyone Network Techs.. need help
The design we used was one DHCP server and many WAPs.
I think you need to have someone come in and give some basic one on one courses in networking. Then you can avoid shuting down your network.
Bob
I think you need to have someone come in and give some basic one on one courses in networking. Then you can avoid shuting down your network.
Bob
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