ASUS Canada RMA review.

Okay so I just got my G51jx back from the RMA centre in Markham, ON, Canada.



Here's a quick write up of my experience.



Problems:

My LCD had 4 bleached white dots only visible on a white background on it that were getting progressively worse (more were showing up since the purchase).



The headphone jack got stuck (speakers didnt work) cause they were detected as always plugged in.



RMA:

Dropped off at the depot Monday morning (Apr. 18th). Told the guy at the desk about the screen problem and showed him the spots. He marked the areas with stickers. Also informed him about the audio jack.



Called Tuesday afternoon to check status (Apr. 19th). It was already in the final testing phase he said. It should be done by the next morning.



Called Today morning (Apr. 20th). They said it was ready for pick up and everything was clear. Went there and picked up.



Results:

They gave me a report on what was replaced. They replaced the LCD and audio board, checked it out on the spot. No more white dots and speakers were working again. Perfect . Walked out a happy customer.



I went in there expecting the worst, hearing about all the horror stories about screwups. I was expecting a screen replacement but them giving me the wrong resolution screen. They didn't. It was a brand new 1080p LCD screen (AUO made). No more annoying white dots = yay.



So a pretty good experience for my first RMA. The Canada facility is on top of things it seems.

A 2 night turnaround time is very good IMO. I also hear they do same day service for stuff like hard drives or keyboard problems.

Reply 1 : ASUS Canada RMA review.

Asus Canada repair facility has been known to be top-notch for a while. Glad to hear their quality of service hasn't declined.